Premier Park parking charge: how to appeal
Updated 20 September 2026 · By the AppealGo team
Short answer
A Premier Park Parking Charge Notice is an invoice, not a fine. Appeal to Premier Park within 28 days, then use the independent appeals service named on its rejection letter (POPLA or the IAS) within 28 days. Charges most often fall away for hotel and holiday park guests whose stay included parking, two retail park visits merged into one by the cameras, and overstays inside the 10-minute grace period.
| What it is | An invoice for an alleged breach of contract, not a fine. Only a court can order payment. |
|---|---|
| Usual amount | £100 maximum under the sector code, reduced by at least 40% (to £60) if paid within 14 days |
| Appeal to the operator | Within 28 days of the notice |
| Independent appeal | POPLA or the IAS, whichever the rejection letter names, within 28 days; free |
| Discount after a failed appeal | Depends on the operator's trade body; the rejection letter says |
| Notice to Keeper deadline | Delivered within 14 days of a camera-recorded visit, or 28 to 56 days after a windscreen ticket, or the keeper cannot be held liable (England and Wales) |
| Grace periods | At least 10 minutes after the permitted time ends and at least 5 minutes on arrival |
Premier Park is an Exeter-based operator with a large estate of camera-enforced retail parks, leisure sites, hotels and holiday parks, concentrated in the South West but present nationally. Its charges are typically £100, reduced to £60 within 14 days, and follow the standard private parking process. The rejection letter will tell you whether your independent appeal goes to POPLA or the IAS, depending on the trade body it belongs to at the time.
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Check my noticeWhere Premier Park charges go wrong
- Holiday park and hotel guests charged for stays their accommodation included. A booking confirmation sent to the venue and the operator is usually enough.
- Merged visits at retail parks from missed camera reads.
- Grace periods on short overstays.
- Signage at large sites where the entrance sign is far from the bays.
- Late or defective Notice to Keeper.
To hold the registered keeper liable rather than the driver, the operator must comply with Schedule 4 of the Protection of Freedoms Act 2012: a camera-issued Notice to Keeper must be delivered within 14 days of the parking event, and a windscreen ticket must be followed by a Notice to Keeper between 28 and 56 days later, with the prescribed wording. If it misses any of this, it can only pursue the driver, and you are never obliged to say who that was. Keeper liability does not apply in Scotland or Northern Ireland.
How to appeal a Premier Park charge
- Appeal to Premier Park within 28 days through the link or address on the notice, quoting the reference and registration, stating your ground and attaching evidence. Do not name the driver unless you choose to.
- If rejected, use the independent appeal named on the rejection letter within 28 days. The letter will give either a POPLA code or an IAS reference.
- Only a court can make you pay. Respond to any claim form; ignore the recovery letters' threats but not the court.
Common questions
Is a Premier Park parking charge a fine?
No. Premier Park is a private company and cannot issue fines. The notice is a claim that you owe money for breaching the terms on the signs. It is only enforceable if a court agrees, which requires the operator to prove a contract was formed and that it followed the Protection of Freedoms Act to pursue the keeper.
The rejection letter mentions the IAS. Is that the same as POPLA?
No. They are the appeals services for the two trade bodies. Use whichever the letter names; you cannot choose. Both are free and decide on the documents you and the operator submit.
What happens if I ignore a Premier Park charge?
You will receive reminder letters, then letters from a debt recovery firm adding fees, and Premier Park may issue a county court claim. Ignoring the claim form leads to a default judgment and a County Court Judgment on your credit file. Appealing is a better course than ignoring; if the charge is defective, say so on the record.
Sources
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Check my noticeRelated guides
This guide is general information about UK motoring penalties, not legal advice. Deadlines, amounts and procedures are set by the issuer and the regulations in force, and the notice you were sent is always the authoritative source for your own dates. See our disclaimer.
